Ministry of Education receives 19 complaints through “Aduan Buli” portal

PUTRAJAYA: The Ministry of Education has received 19 complaints related to bullying in schools through the Aduan Buli portal since its launch on August 18, said Minister Datuk Dr Radzi Jidin (Photo).

He said 16 complaints were received through the Public Complaints Management System (SISPA) and three through the WhatsApp app on 014-800 9325.

“When we receive a complaint, the ministry will conduct a thorough investigation before taking appropriate action. Whether the case happened in a rural or urban setting, in a boarding school or a normal school, we will investigate everything.

“We are not marginalizing any school. The most important thing is that the information (complaint) reaches the ministry as soon as possible so that we can deal with the cases of bullying,” he told reporters after the launch of the MOE’s Digital Learning Education Initiative Malaysia (DELIMA): Digital Kita Agenda here Monday (August 22).

The Aduan Buli portal, accessible at, has been launched to enable direct reporting of incidents of bullying to the Ministry of Education.

It provides three channels for members of the public, parents or guardians to report any incidents of bullying at school, namely via a special hotline on 03-88849352 or the WhatsApp application, by email at [email protected] or via SISPA.

On DELIMA, Radzi said that the portal introduced on July 1, 2019 has been improved with three important aspects, namely personalized learning, user experience and data analysis.

“These three aspects use artificial intelligence technology and machine learning which provide a fun and meaningful learning experience for students,” he said, adding that the improvements would make the DELIMA portal more relevant for students. teachers and students. – Bernama